Customer Service
On-going Improvement of Customer Service
Budget & Resource Management is committed to providing excellent service to our customers. We strive to continually improve the quality of the services we provide, and customer feedback is an important tool in measuring our success. We would appreciate hearing from you regarding your experience with the Budget Office. Please take a few moments to complete this Customer Satisfaction Survey and return it to “Customer Service” at Box 0285, or to customerservice@finance.ucsf.edu. If you have any questions, please call 502-1739.
Customer Service Satisfaction Survey (application/pdf, 1.7 MB, info)
Service Commitment
Responding to Inquiries
We will respond promptly to inquiries as noted below:
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Urgent call/e-mail -within 24 hours.
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General call/e-mail -within 72 hours.
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Unrelated question/routine/not urgent -within 5 business days.
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Inter campus mail - within 5 business days, depending on urgency.
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Mailed/faxed documents - within 5 business days, depending on urgency.
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Call/email requiring research and/or discussion - we will respond to let you know we have received the message and when we expect to have more information.
Reviewing and Responding to Journals Submitted Electronically to the Budget Office for Approval
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Current and Permanent Budget Journals (except Plant Budget Journals) will be approved by month end.
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Plant Budget Journals will be approved within 5 working days from the date they appear on the Budget Office PeopleSoft worklist.
Setting Customer Deadlines
We recognize the impact our deadlines have on our customers and will inform customers of submission deadlines as far in advance as possible.