UCSF Recharge Review Process Service Level Agreement
Section I. Effective Dates
Effective date of this Service Level Agreement is November 14, 2023.
Section II. Recharge Review Team Contact Information
The successful operation of recharge service centers is the responsibility of numerous individuals and organizations within UCSF. However, the ultimate accountability is on the institution. When compliance requirements and cost analysis require input from all parties, coordination, communication and partnership is essential for successful oversight of recharge activities. The Recharge Review team is continuously striving to provide high quality support and services to campus departments related to direct cost analysis and management of service centers while also strengthening partnership and collaboration.
Please contact us freely with any recharge related questions!
Executive Director of Operating Budget & Recharge Review | Michael Baldelli [email protected] |
Recharge Review Manager | Gabriella Hato [email protected] |
Recharge Review Analysts |
Sarah Hislen Sarah Ritterskamp |
Recharge Review Team | [email protected] |
Website | UCSF Recharge Review |
Section III. Overview and Objectives
The purpose of this Service Level Agreement (SLA) between UCSF Recharge Review and campus departments is to:
- provide a clear and concise understanding of the service procedures and responsibilities that contribute towards the management of the recharge rate review and approval process
- document the review and approval process for rate proposals in accordance with federal, UC-wide and UCSF policies. This ensures:
- Recharge Review’s ability to maintain service level requirements
- department compliance with UCSF and federal regulations
- risk minimization of disallowed charges on federal awards
Section IV. Description of Services
Budget Resource Management Recharge Review Team will provide the following services:
Rate Proposal Review
- Review and approve Recharge and External Sales and Service of Education Related Activities rate proposals: new, renewal, rate change, discontinuation and transfer of ownership requests submitted by campus departments
- Ensure that UCSF complies with federal regulations governing allowable costs charged to federal sponsored agreements
- Assist departments in succeeding their business needs and meeting compliance requirements
Recharge Policy and Guidance Manual
- Maintain and update Campus Recharge Policy and Policy Guidance and Procedures Manual in order to adhere to university and federal policies and minimize the risk of disallowed charges on federal awards
Recharge Rate Development and Submission
- Provide assistance to departments during rate proposal development
- Establish submission guidelines in the annual Recharge Call Letter
Annual Recharge Activity Monitoring Report
- Prepare and distribute an annual monitoring report summary to department managers and control points comparing existing recharge activities with approval status and various transactions recorded in the General Ledger (e.g., depreciation transfers, surplus/deficit balances, unallowable expenses, percent of federal funds recharged, etc.)
- Analyze financial data to determine if departments are operating recharge activities without a formal approval from Budget and Resource Management and notify department managers and control points
Training and Job Aids
- Offer Recharge Training Modules and recharge proposal exercises on BRM Recharge Review website
- Provide job aids and FAQs on the BRM Recharge Review website
- Provide individual consultations, as requested
Section V. Partnerships / Service Level Expectations
The Recharge Review team provides review and final approval to all UCSF sales and service center proposals and rates prior to charging out for the services provided.
Recharge Review works closely with departments to assist in complete submission of recharge proposals in a timely manner. Incomplete proposals or requests can cause delays in the review process. To meet departments’ business needs, the Recharge Review manager and/or director may contact management service officers of the client department and if needed, designated control point reviewer for assistance in resolving outstanding issues.
Campus departments depend on Recharge Review to review and approve service center rates prior to recharging. If service commitments are not met by Recharge Review, departments may contact the Recharge Review manager or director for assistance in resolving outstanding issues.
Incomplete recharge proposals may be returned to departments or control points for completion.
Benefit of Service Level Agreement:
- Improve compliance by reducing number of activities with expired or unapproved rates
- Establish clearly defined roles and responsibilities to improve understanding of the services provided and the interdependencies between Recharge Review, departments and control points involved in the recharge review process
- Facilitate improved service delivery with more timely recharge proposal submission, review and approval
- Strengthen partnership between client department and Recharge Review
- Provide a clear framework to monitor performance and service quality to support continuous improvement
Section VI. Submission Guidelines
Submission guidelines are outlined below:
Recharge Review Process
A risk level will be assigned based on the level of institutional risk for all recharges except for Common Cost Allocations (CCAs). Institutional risk will be determined based on the total annual planned expenses and anticipated percentage of federal participation (i.e. – anticipated revenue from federal fund sources) as shown in the table below:
- Category 1 proposals, which include CCAs, Low, Low-Medium, and Medium-risk proposals should be submitted directly to Recharge Review for functional, financial and compliance reviews and approval, with a copy sent to the control point.
- Category 2 proposals, which include Medium-High and High-risk proposals, should be submitted to the control point for financial and functional review prior to forwarding to Recharge Review for a compliance review and final action. In addition, all projects with a plan of at least $500,000 need to obtain user committee endorsement of approval after Recharge Review has reviewed the proposal and is ready to approve the rates.
- The maximum length of an approval is based on assigned risk level.
The Recharge Review and Approval Process consists of 3 types of reviews:
- Functional Review: Evaluates the need for the services provided by a proposed recharge activity and of the relevance to the department or organization’s strategic objectives and priorities to ensure efficient utilization of department resources.
- Financial Review: Evaluates the financial viability of a proposed recharge to assess that the right equipment, personnel, funding, target users, product/service unit measures, rate methodology, rate, administration, and service/product have been included when proposing the recharge function and cost recovery mechanism.
- Compliance Review: Validates that both recharge activity and the method by which the entity aims to recover costs for that recharge activity are compliant with both University of California and Federal policies, regulations, and requirements.
Multi-Year Approval Duration
The maximum duration of rate approval is tied directly to the recharge’s risk level as shown in the table below. These approval periods assume there has been no change in rate calculation methodology.
Risk Level |
Reviewer (s) |
Approval Duration |
---|---|---|
Common Cost Allocations / Low |
Recharge Review |
Permanent |
Low-Medium |
Recharge Review |
5 years |
Medium |
Recharge Review |
3 years |
Medium-High |
Control point and Recharge Review |
2 years |
High |
Control point and Recharge Review |
1-2 years* |
*2-year approvals may be granted to high-risk activities that meet compliance standards
Recharge Proposal Submission Dates and Procedures
2024-25 Recharge Proposal Submission Guidelines
Type of Proposal |
Submission Due Date |
What to Submit |
Category |
Submit to |
---|---|---|---|---|
New recharge activities |
Two months prior to start date
|
New Recharge Proposal Form |
Category 1 |
Submit directly to Recharge Review for functional, financial and compliance review, and copy to control point |
Category 2 |
Submit to control point for functional and financial review, then control point will forward proposal to Recharge Review for a compliance review and final action. If needed, obtain user committee endorsement of approval after Recharge Review has completed the review and is ready to approve the rates. | |||
Recharges that have an approval through 2024-25 and require renewal for 2025-26. Once approved, rates will become effective July 1, 2025 |
Between January 2, 2025, and February 24, 2025*
|
Recharge Renewal Proposal Form |
Category 1 |
Submit directly to Recharge Review for functional, financial and compliance review, and copy to control point
|
Category 2 |
Submit to control point for functional and financial review, then control point will forward proposal to Recharge Review for a compliance review and final action. If needed, obtain user committee endorsement of approval after Recharge Review has completed the review and is ready to approve the rates.
|
|||
Recharges that have an approval through 2025-26 or later that wish to change only their recharge plan or rates
|
Between Apr 14, 2025 and May 30, 2025*
|
Rate Change Request Form
|
Category 1 |
Submit directly to Recharge Review for functional, financial and compliance review, and copy to control point
|
Category 2 |
Submit to control point for functional and financial review, then control point will forward proposal to Recharge Review for a compliance review and final action. If needed, obtain user committee endorsement of approval after Recharge Review has completed the review and is ready to approve the rates.
|
|||
Requests to discontinue recharges |
One month following the end date |
Discontinuation Request Form
|
Category 1 |
Submit directly to Recharge Review for review and final action and copy to control point (control point may be contacted to address activity net position)
|
Category 2 |
Submit to control point for review and action on activity net position (surplus/deficit), then control point will forward proposal to Recharge Review for final action
|
|||
Requests to transfer ownership of recharges |
One month before transferring ownership |
Request to transfer ownership, which includes:
if there are changes in rates and rate methodologies, the new Department needs to submit a full proposal in accordance with the revised recharge review process (all Recharge Proposal forms). |
Category 1 |
Submit directly to Recharge Review for functional, financial and compliance review, and copy to control point
|
Category 2 |
Submit to control point for functional and financial review, then control point will forward proposal to Recharge Review for a compliance review and final action. If needed, obtain user committee endorsement of approval after Recharge Review has completed the review and is ready to approve the rates. |
Note:
* 2025-26 renewal proposals submitted after the February 24, 2025 or other assigned deadline and 2025-26 rate change requests submitted after the May 30, 2025 deadline are not guaranteed to have their rate reviewed and approved in time to go into effect at the start of the next fiscal year.
Early submission of proposals may be accepted before the submission due date.
Section VII. Recharge Rate Review - Roles and Responsibilities
Mutual clarity of the roles and responsibilities facilitates the completion of the review and approval process in a timely manner
The following is the responsibility of the Recharge Review team
UCSF Recharge Review strives for the highest level of customer satisfaction. To ensure we deliver consistent, quality, timely service, UCSF Recharge Review commits to the following standards:
- Provide compliance review of Category 2 recharge proposals and financial, functional and compliance review of Category 1 recharge proposals
- Approve all sales and service center rates and establish Project IDs prior to providing services and billing to users
- Respond to customer requests for service via phone, email or a consultation request, as specified in the completion time guidelines
- Provide rate proposal development assistance and/or resolve any pending review issues
- Assist departments in successfully achieving their business needs and meeting compliance requirements
- Promote a culture that reinforces roles and responsibilities and policies and procedures to achieve the campus’ need for compliance
The following is the responsibility of the departments:
- Obtain the necessary training required for recharge rate development and management of recharge activities
- Develop and submit proposal adhering to submission guidelines included in the Service Level Agreement
- Respond to all outstanding rate review issues, as specified in the completion time guidelines
- Obtain rate approval from Recharge Review prior to recharging to users
- Manage recharge activities according to management compliance standards:
- The recharge activity complies with UCSF recharge policy and applicable federal costing policies
- Maintain surplus/deficit balance within the allowable limit of two months (16.6%) of the recharging unit's activity
- Ensure that unallowable expenses are not posted on recharge projects
- Post all revenues and expenses to the appropriate accounts within the assigned chartstring(s)
- Transfer all planned equipment depreciation to renewal/replacement reserve fund on an annual basis at minimum
- Process recharge journals and invoices to all users monthly
- Reconcile all billing and revenue monthly
- Reconcile year-end surplus and deficit balances for each service based on actual expenses and revenue
- Maintain all records necessary to support and document operations in accordance with university record retention requirement
The following is the responsibility of the control point:
Provide financial and functional review for Category 2 recharge proposals. Once reviewed and approved, rate proposal will be forwarded to Recharge Review Team for compliance review and approval
- Provide any questions or comments to Recharge Review Team with 2 weeks of submission for Category 1 recharge proposals
- Assist departments in resolving outstanding issues and revising incomplete proposals for resubmission
The following is the responsibility of the user committee:
- The user committee includes representatives of the largest users of the recharge activity and the recharge manager
- The user committee must review and endorse the proposed cost pool, rate methodology, and rates for recharge activities with annual planned expenses of at least $500,000 before rates are approved by Budget and Resource Management
Rate Development, Submission and Proposal Review process:
Rate Development and Submission Process | Primary Responsibility | Completion Time Guidelines |
---|---|---|
Issue annual recharge call letter | Recharge Review team | Annually – November |
Develop and submit rate proposal | Department | As specified in the recharge proposal submission guidelines |
Financial and functional review of Category 2 proposals Forward control point approval along with proposal electronically to Recharge Review |
Control point | As specified in the recharge proposal submission guidelines |
Rate Proposal Review Process* | Primary Responsibility | Completion Time Guidelines |
---|---|---|
Recharge Review manager assigns proposal to Review Analyst upon receipt of electronic submission | Recharge Review Team | Within 1-2 days of receipt of electronic proposal submission |
Recharge Review analyst provides acknowledgement memo to department via email | Recharge Review Team | Within 1-2 days of receipt of electronic proposal from Recharge Review manager |
Recharge Review analyst reviews recharge proposal and contacts department with all outstanding issues and provides department with 1-2 week deadline for their response | Recharge Review team | Within 2 weeks from date received by Recharge Review |
Department responds to recharge review analyst and resolves outstanding issues | Department | Deadline provided by the Recharge Review analyst |
If no additional questions need to be addressed by department, Recharge Review analyst forwards proposal to Recharge Review manager for final review. Recharge Review manager provides approval letter within 2-3 weeks of department unit answering all questions from Recharge Review team | Recharge Review team | Within 2 weeks of final review, a signed approval letter will be sent to department with a copy to control point. |
Recharge Review Analyst establishes and updates approval expiration dates for all Recharge and Sales and Service Activity Project IDs | Recharge Review team | Upon rate approval |
*Applicable to New, Renewal, Rate Change Recharge Proposals and Sale and Service of Education Related Activities Review. |